| At BurberryScarfOnline, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at BurberryScarfOnline just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at BurberryScarfOnline as you do everywhere else that you shop. To that end, BurberryScarfOnline has partnered with Verisign for all online credit card transactions. WHAT IF I DON'T LIKE IT? We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority. If for any reason, you are not content with your purchase please contact us immediately HERE. Exchanges - You will pay for return shipping and reshipping to you when you exchange your purchase. NO Restocking fee! Returns - The customer is responsible for return shipping and will be charged a $35USD restocking fee. If you have any questions, please don't hesitate to email us at We will then provide instruction on where to return your purchase. You must return the product(s) within seven days of receipt for exchange or refund. You must send your returned package via a courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods. Kindly include when you contact us the following information. This will expedite the processing of your return. * Your full name and the date the order was placed and received *Product(s) to be exchanged or refunded * The reason for the return of the products Your purchase is insured. Delivery is guaranteed! If your shipment is lost we will reship once at our expense. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase. * Please allow 4-8 days for delivery of your purchase * Please make sure you enter the correct shipping address and contact number. * We are not responsible for reshipment if you provided us with an incorrect address. * We are not responsible for any import tax charged on your package. We ship via TNT & UPS US customers: UPS UK & EU customers: TNT You can track your shipments by clicking on these links below; you will be notified as to what courier service we used in your confirmation mail. | 
